- Receive a written copy of the Patient and Family bill of Rights from reception, registration office or Communication and Customer Relations Office. If, for any reason, you don’t understand them, please contact the administrative Officer in the Health Center or Communication and Customer Relations Office (Toll free No: 800342 or 800DHA) for any help including providing an interpreter (if any).
- Receive impartial care respecting your personal values and beliefs from all staff without discrimination, according to DHA rules and regulations.
- Receive comprehensive medical care aiming at reaching proper medical diagnosis and treatment of your illness and/or injury.
- Receive immediate care in emergency cases.
- Know the identity (name & specialty) of the physician responsible for your care.
- Receive from the health care team in a simple understandable manner comprehensive information about your diagnosis, proposed treatment, any changes in your health status and causes of such changes, alternative treatment, probabilities of treatment success or failure, therapy advantages and disadvantages (if any), possible problems related to treatment and expected results of ignoring the treatment.
- Have an interpreter (upon availability) if the language presents a barrier to understanding details of your comprehensive medical care.
- You have the right to have a person of one’s own sex present during certain parts of a physical examination, treatment or procedure performed by a health professional of the opposite sex and the right not to remain disrobed any longer than is required for accomplishing the medical purpose for which disrobing was needed.
- Participate in your care decision-making. DHA encourage patients, parents, or legal guardians, to the extent they wish, to participate in planning and implementing the treatment with nurses and physicians.
- Obtain a medical report and a copy of medical test results from the medical records section (upon your request), for which the health center will charge according to DHA rules and regulations.
- Enjoy privacy while carrying out all examinations, procedures, and treatment at the health center, and confidentiality of all your information.
- Choose the treating doctor (depends on availability), in addition to reject him/her upon furnishing a genuine reason.
- Refuse the treatment (if wish so). Thus, the treatment doctor must inform you of the medical consequences of your refusal. Accordingly, you shall sign a form prepared to that effect.
- Refuse examination or access to your treatment details by any person not directly responsible for your care. For persons who are not directly involved in your treatment, must have your prior permission to attend your case discussion, examination and treatment.
- Be protected during treatment from any physical, verbal or psychological assault.
- Receive information from the treating doctor (in case you would like to donate any body organ) about donation process including advantages and disadvantages (if any).
- Have a family member or guardian as an escort depending on your health status, as per DHA rules and regulations. However; due to medical reasons, certain units do not allow this.
- Receive complete explanation of causes to be transferred to another care center (should need arise), consequent obligations (financial and administrative, if any) and alternatives. Then, the Health Center management will take all necessary arrangements to obtain the alternate medical center approval to receive the referred patient before starting the transfer process.
- Receive upon your request an itemized bill explaining all charges regardless paid by yourself or by another source.
- Complain, suggest and comment on services through Communication and Customer Relations Office (Toll Free 800342).
- View your medical record under the supervision of the treating doctor or a medical team staff, according to DHA rules and regulations.
- DHA respects your right to appropriate assessment and management of pain through evidence-based practices and provides you with all necessary information in this regard.
- In case of any new scientific research conducted by DHA pertaining to your treatment, your doctor will inform you on all related issues including potential benefits and risks, therapeutic alternatives and medical research protocol details.
- If you are asked to participate in medical research, you have the right to give a written consent or refuse. On the other hand, you have the right to end your participation at any time for any reason, noting that this will not compromise the quality of medical services provided to you.
- DHA is committed to provide terminally ill and dying patients with decent and compassionate care respecting their unique needs, according to DHA rules and regulations.
SUPPLEMENTALS
All of your rights as a health care consumer also apply to the person who may have legal responsibility to make decisions for your health care. You will be entitled regardless of sex, race, national origin, religion, physical handicap or source of payment for your health care.Patient’s rights and responsibilities for home health care are as follows:
RIGHTS
Patients have the right and patient’s family/guardian may exercise the patient’s right when the patient has been judged incompetent to:- Be fully educated, both in writing and verbally, prior to admission their rights and responsibilities with discretion.
- Be treated with dignity, respect and free from any type of abuse and have their property treated with consideration by staff members.
- Advise patient in advance of the plan of care and to inform of any changes including frequency of visits.
- Refuse treatment and any portion of planned treatment that may exacerbate health condition and to be informed of the expected consequences of the action.
- Voice grievances regarding treatment or care and recommend changes without coercion or discriminatory reprisals to the management.
- Confidentiality about health, social and financial circumstances and the right to review their record and receive a copy of the record with proper written request. To release information only as required by law or authorized by the patient.
- Be informed in advance of impending changes (staff, shifts and/or services). Should there be any changes of the charges, the payer must be aware regarding how much care will cost, including the frequency and unit of charge.
- To receive assessment and services appropriate to the patient’s needs, including pain management and expect the staff nurses in providing safe and professional care without unlawful restriction by reason of age, sex, race, creed, color, national origin, religion, or source of payment of care.
- Receives investigation by the organization of complaints made by clients or family guardians regarding unacceptable treatment or care done by staff nurses. The existence and resolution of complaint will be documented.
- Be able to identify staff members through proper identification.
- Be informed of provider’s service/care limitations.
- Be advised on the agency’s policies and procedures regarding disclosures of clinical records.
- Be informed of anticipated outcomes or service/care and any barriers to outcome achievement
RESPONSIBILITIES
- Treat health care professionals with respect.
- Participate in the developing, updating and adhering the plan of care. Voice concerns/problems that may arise
- Inform regarding any changes on advanced directives
- Inform agency when unavailable for a visit, changes in address, phone and insurance information.
- Maintain a safe home environment.
- Provide accurate and complete medical history and pertinent health related information.
- Inform the company when instructions cannot be understood or followed.
